Frequently Asked Questions

Sales
  • How do I buy one?
  • How do I donate one?
  • I need a lot of them. Is volume pricing available?
  • How long does it take to get one?
    • We typically have units in stock and can ship immediately.
  • How much do they cost?
  • What payable options are available?
    • We accept all major credit cards. Call 1-877-HEPIUS9 (1-877-437-4879) or email Sales@HepiusEquipment.com to place a purchase order.
  • Who can buy one?
    • It is not a prescription device, but we request that the end user organization have a medical director. If they do not have a medical director, we can arrange a fractional medical director to develop an appropriate infection control protocol. Call 1-877-HEPIUS9 (1-877-437-4879) or email Sales@HepiusEquipment.com for more information.
Technical & Quality
  • Is my N9500 FDA approved or cleared?
    • Your N9500 is a 510k exempt class 1 medical device. It is registered with the FDA.
  • Is my N9500 510k exempt?
    • Your N9500 is a 510k exempt class 1 medical device. It is registered with the FDA.
  • Does my N9500 have an FDA EUA?
    • No. Your N9500 is a 510k exempt class 1 medical device. It is registered with the FDA.
  • What evidence do you have to prove my N9500 works?
  • What kind of plug does it use?
    • Standard 120Vac wall outlet
  • How big is the unit?
    • 11 x 17 x 17, about the size of a desktop printer
  • How much does it weigh?
    • Your N9500 weights 35 lbs.
  • How long is the cycle?
    • The cycle time depends on your infection control protocol. The cycle time can be set from 1 minute to 1 hour.
  • How many masks can be decontaminated at a time?
    • Up to 4 masks can be decontaminated in one cycle.
  • What type of masks can be decontaminated?
    • N95 or similar masks can be decontaminated.
  • What else can be decontaminated?
    • Any similarly sized PPE that can be placed in your N9500 without shadowing from above and below.
  • Will this have a purpose after COVID?
    • Yes. The need to disinfect on a regular basis will be a new normal and will not abate for several years. Additionally, the world still does not have a reliable vaccine that is produced and distributed at scale.
Service
  • What do I do when a bulb goes out?
  • Is there a number to call for help or service?
    • Call Hepius at 1-877-HEPIUS9 (1-877-437-4879)
  • What is the warranty on my N9500?
    • Call 1-877-HEPIUS9 (1-877-437-4879)
  • What is your story?
    • We saw healthcare professionals having to clean N95 masks with Lysol, and people sewing minimally effective cloth masks for them. We created a safe, effective, and more sustainable way to extend the life of a mask.
  • Why did you develop this system?
    • We saw healthcare professionals having to clean N95 masks with Lysol, and people sewing minimally effective cloth masks for them. We created a safe, effective, and more sustainable way to extend the life of a mask.
  • How are you giving back?
    • We have special pricing for churches and charities.