Frequently Asked Questions
Sales
- How do I buy one?
- Call Hepius at 1-877-HEPIUS9 (1-877-437-4879) or visit www.HepiusEquipment.com
- How do I donate one?
- Call Hepius at 1-877-HEPIUS9 (1-877-437-4879) or visit www.HepiusEquipment.com
- I need a lot of them. Is volume pricing available?
- Yes. Call Hepius at 1-877-HEPIUS9 (1-877-437-4879) or visit www.HepiusEquipment.com
- How long does it take to get one?
- We typically have units in stock and can ship immediately.
- How much do they cost?
- Pricing is available at www.HepiusEquipment.com. Call 1-877-HEPIUS9 (1-877-437-4879) or email Sales@HepiusEquipment.com for volume discounts.
- What payable options are available?
- We accept all major credit cards. Call 1-877-HEPIUS9 (1-877-437-4879) or email Sales@HepiusEquipment.com to place a purchase order.
- Who can buy one?
- It is not a prescription device, but we request that the end user organization have a medical director. If they do not have a medical director, we can arrange a fractional medical director to develop an appropriate infection control protocol. Call 1-877-HEPIUS9 (1-877-437-4879) or email Sales@HepiusEquipment.com for more information.
Technical & Quality
- Is my N9500 FDA approved or cleared?
- Your N9500 is a 510k exempt class 1 medical device. It is registered with the FDA.
- Is my N9500 510k exempt?
- Your N9500 is a 510k exempt class 1 medical device. It is registered with the FDA.
- Does my N9500 have an FDA EUA?
- No. Your N9500 is a 510k exempt class 1 medical device. It is registered with the FDA.
- What evidence do you have to prove my N9500 works?
- Please see the references in our technical paper: www.HepiusEquipment.com
- What kind of plug does it use?
- Standard 120Vac wall outlet
- How big is the unit?
- 11 x 17 x 17, about the size of a desktop printer
- How much does it weigh?
- Your N9500 weights 35 lbs.
- How long is the cycle?
- The cycle time depends on your infection control protocol. The cycle time can be set from 1 minute to 1 hour.
- How many masks can be decontaminated at a time?
- Up to 4 masks can be decontaminated in one cycle.
- What type of masks can be decontaminated?
- N95 or similar masks can be decontaminated.
- What else can be decontaminated?
- Any similarly sized PPE that can be placed in your N9500 without shadowing from above and below.
- Will this have a purpose after COVID?
- Yes. The need to disinfect on a regular basis will be a new normal and will not abate for several years. Additionally, the world still does not have a reliable vaccine that is produced and distributed at scale.
Service
- What do I do when a bulb goes out?
- Call Hepius at 1-877-HEPIUS9 (1-877-437-4879) or visit www.HepiusEquipment.com
- Is there a number to call for help or service?
- Call Hepius at 1-877-HEPIUS9 (1-877-437-4879)
- What is the warranty on my N9500?
- Call 1-877-HEPIUS9 (1-877-437-4879)
- What is your story?
- We saw healthcare professionals having to clean N95 masks with Lysol, and people sewing minimally effective cloth masks for them. We created a safe, effective, and more sustainable way to extend the life of a mask.
- Why did you develop this system?
- We saw healthcare professionals having to clean N95 masks with Lysol, and people sewing minimally effective cloth masks for them. We created a safe, effective, and more sustainable way to extend the life of a mask.
- How are you giving back?
- We have special pricing for churches and charities.